Intercom Alternatives

Intercom is an excellent customer support system for eCommerce and DTC businesses, but other equally effective alternatives are available. You might be using an eCommerce assistance tool differently, or perhaps you're seeking something more straightforward to use. Or maybe one that interacts with the other applications you use to manage your business.

Intercom Alternatives

Intercom is a Conversational Relationship Platform (CRP). You may use it to develop stronger client relationships by providing unique, messenger-based experiences throughout the customer journey. Intercom is used by some of the world’s most renowned businesses, such as Atlassian, Shopify, and New Relic.

Another factor to consider while looking for alternatives to Intercom is response time and user experience. We’ve compiled a list of solutions reviewers have chosen as the best overall alternatives and rivals to Intercom, such as Zendesk Support Suite, HubSpot Service Hub, Help Scout and Freshdesk Messenger.

Top 10 Alternatives to Intercom Alternatives

Zendesk Support Suite is a customer service software that helps businesses manage and respond to customer complaints and inquiries. It provides a platform for companies to track customer interactions, collaborates with team members, and quickly resolve customer issues.

HubSpot Service Hub is a cloud-based customer service software that enables businesses to provide customer support across channels like phone, email, chat, social media, and self-service. It also offers a suite of tools to help companies to manage customer relationships.

Help Scout is a help desk software that allows you to manage customer support easily. You can create a ticket, track the progress, and see customer information in one place. Help Scout integrates with many other platforms to get more out of your customer support.

Freshdesk Messaging is a feature that allows users to communicate with each other directly from within the Freshdesk interface. This allows for easy and quick communication between agents and customers without having to leave the help desk software.

Helpshift is a customer support platform for mobile apps. It provides an in-app support solution for developers to provide better customer support. It also allows developers to track and resolve customer issues.

Zoho Desk is a customer service software that helps businesses manage their customer support operations. It includes features like ticketing, chat, and reporting, and integrations with other Zoho products.

Live Chat is one of the most valuable tools that a business can have in its customer engagement arsenal. By being available to answer questions and provide assistance in real-time, live chat helps to create a more personal customer experience that can lead to more sales and repeat customers.

In addition, live chat provides an invaluable opportunity to collect customer data and feedback that can be used to improve the website and overall customer experience. While there are many different ways to use live chat, the bottom line is that it is an effective tool for building relationships with customers and improving the bottom line.

Birdeye is a customer relations management (CRM) software that helps businesses manage and track customer interactions. It can also be used to create surveys and polls, as well as collect feedback from customers.

LiveAgent is a complete help desk and live chat software that allows you to personalize customer interactions. LiveAgent boasts the quickest chat widget in its class and has earned the most positive feedback and #1 rated live chat software for SMB in 2022. World-class customer care is available from firms like BMW, Yamaha, Huawei, and Oxford University

10. Drift

Drift’s goal is to offer a fresh approach for businesses to buy from other companies. Because customers do not want to be sold to but want to talk with someone, that is why Drift established the Conversational Marketing category to put the consumer first in every aspect of business activity, using customization and real-time conversations to make the buying process simpler and more personable.